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March 4, 2022

“The Outsourcing Pioneer: How India Became the World’s First Country to Excel in Call Center Services”

outsource india

Companies are looking for digital transformation partners that can enable them to offer required solutions like low-code expertise, next-gen technologies, and more. By outsourcing to Indian service providers, you get high quality work done by engineers and MBAs without having to deal with finding and recruiting skilled talent. They’ll also have the technology to ensure that your List of Tangible and Intangible assets data is accurate and secure. InfoStride is a global leading provider of IT services and solutions to clients worldwide. Our team of 250+ skilled developers, engineers, testers, business analysts, consultants and other experts is at the forefront of helping companies bring their unique ideas to life. One of the key reasons to outsource to India is to access skilled talent.

They require 24/7 chat support so that they can get any query answered or any issue resolved while they browse through your website. Experts share some highlights on the coming trends in the outsourcing/offshoring world. India will undoubtedly be one of the early adopters, as the global leader of the market. Bechtel Since opening its doors in 1994, Bechtel has worked on several large projects in India.

Sales and Digital Marketing

The many advantages to offshore outsourcing include domain expertise, outsourcing non-core functions, improved control over expenses, and round-the-clock service availability. While companies across the globe turn to outsourcing for the reasons mentioned above, there are equally as many reasons for service companies to take an interest in offering business support. Besides, cost-saving factor, even the quality service offered by India has made it the front-runner in the outsourcing industry among others. Of Course, most companies have now outsourced work to India to scale their business activities and save costs.

outsource india

As per the 2019 Small Business BPO Survey by Clutch, the most commonly outsourced services are IT services and accounting. You can outsource any business task, function or process to a third-party vendor in India as long as there is a feasibility of data transfer. Hence, it’s no surprise to see US businesses outsourcing around 300,000 jobs overseas annually. Like onshoring, nearshoring also ensures fewer cultural differences but when compared with offshoring, nearshoring costs are on the higher side.

Top 10 Best Countries to Outsource Software Development in 2023

Therefore, we recommend that you sign a non-disclosure agreement (NDA) with the outsourcing partner you have. Indian laws are quite different from US laws, so clients need to mention some demands based on a contract. Be careful with this aspect and even consider hiring a lawyer, especially when we are talking about big-budget projects that involve a lot of money. Mobile app development can be costly and should be done by the right people. Outsourcing to India grants companies cost-reduction benefits without sacrificing the quality of the output. Companies from developed nations offshore parts of their business processes to India as they are able to majorly cut costs.

  • So, the term outsourcing became the new buzzword in the 90s for business industry across the globe.
  • It’s largely popular for handling business processes such as supply chain management.
  • For the past 14 years, they served more than 500 clients as the IT outsourcing partner with a consultative approach.
  • Some key reasons have pushed the industry further – government policies, infrastructures, and a large population.
  • This website is using a security service to protect itself from online attacks.

Today, there are many services and processes that companies around the world outsource to India – from human resources and payroll processing to IT services. Companies typically outsource those tasks that are non-core to their business. Also, most Indian firms boast high-speed internet bandwidth to facilitate constant uninterrupted communication and support for their global clients. Thus, they are recognized for delivering top-notch software solutions and services to their clients.

Three commonly outsourced services in India

Outsourcing software development to India empowers companies to get top-notch products developed cost-effectively while ensuring more focus on core competencies. Under the fixed price engagement models, your Indian outsourcing software development partner agrees to complete a project with a clearly defined scope within a specified budget and timeframe. With more companies realizing the need for digital marketing for business growth, outsourcing digital marketing services has also become a common thing.

  • Considering Efficiency, infrastructure, culture, and management would be best when looking for a BPO partner.
  • Almost 50% of the Fortune 500 companies have been offshore outsourcing to India, especially software development, as it is unrivalled in both, manpower and talent.
  • While the uninitiated may find fault with the notion of outsourcing by saying that it costs local jobs, this is an unbalanced view.
  • As a result, they can abuse all the data they have on their work computer.

Providing proper inbound call center services to your customers is a critical part of any customer service department. If you do not want to bear the expenses of keeping an in-house team and want to provide expert inbound call center services to your customers, Octopus Tech is right outsourcing partner for you. Our call center services give you the best quality of processes, cost effective solutions, reduced handling time as well as a quick resolution to customer queries. India has been a preferred location for the companies of western countries for over two decades. Indian BPO companies have partnered with some of the biggest corporations in world to help them increase their output while controlling their overall cost of operations.

For example, you can outsource your software needs to IT companies. Outsourcing is an activity where a company hires a third-party to handle its non-core tasks. This includes tasks that don’t have to be performed in-house, like customer support, data entry and more.

But here we have also discussed what are the disadvantages if a company decided to outsource their work to India. Reach out to us, and our team will guide you through every step, making the transition as seamless as possible, just as we’ve done for businesses worldwide. O2I stands out as a trustworthy partner, offering tailored solutions to B2B businesses. Our guidance and expertise can help you navigate this decision with confidence.

Their 16+ years-long experience has given them the experience and the expertise required to develop powerful, practical yet flexible solutions for your development needs. Outsourcing to India offers significant savings compared to the USA and other developed countries. Hiring a full-time programmer in the US costs around $91,156 annually; in India, it’s only $9,751 annually. The lower cost of living in India makes setting up offices and offshore centers an attractive option. Outsourcing in India provides various engagement models and flexible hiring options, reducing the financial burden of hiring full-time resources.

India has continued to maintain its position in the global market despite constant competition from emerging destinations like China and Malaysia. The earliest in the Indian outsourcing market were companies like Texas Instruments, American Express, General Electronics, and British Airways. Today, several companies outsource their customer support departments to India. From then the outsourcing market in India has grown in leaps and bounds.

Another common IT services that companies outsource to India includes software testing and quality engineering to ensure the successful launch of their digital products. One of the primary reasons why companies prefer to outsource to Indian companies is because of the availability of a large and varied pool of skilled talent. When it comes to outsourcing, there are many other Asian countries such as China and the Philippines that are being preferred. But India remains the top outsourcing destination – especially when it comes to outsourcing software development.

Unveiling the Phenomenal BPO Industry of the Philippines – A Journey of Exploration

Remember, this firm will be an essential part of your business, just like your in-house employees. The first step in outsourcing to India is to understand the outsourcing industry in your niche. This ensures that Indian outsourcing firms have access to the right skill sets to consistently deliver quality work.

This allows you to work around the clock & in turn, ensures a less time to market delivery. For instance, RCOM (Reliance Communications) recently signed up with Ericsson and Alcatel-Lucent, which are both leaders in the telecom market to outsource their network management operations. Similarly, Bharti Airtel partnered with IBM to outsource its IT services and management. Another advantage that multinational companies bank on is extremely low labor costs. When it comes to India, the cost of labor on a per day basis comes up to as little as $2 per day.

In this step, you are required to evaluate the expertise and specialization of the shortlisted companies. Take into account their experience in your industry or a specific domain. It is advisable to select companies with a successful track record of delivering projects similar to yours, as this indicates they will better understand your requirements and challenges.

India Shines: Global Outsourcing Statistics

Check out the guide and find answers to all your questions about outsourcing software development. However, you need to carefully chalk out a plan before partnering up with any Indian outsourcing service provider. Conduct in-depth research about the industry and the companies we covered here to get a head start.

We follow a streamlined outsourcing process to ensure smooth transition and completion of your project. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They are not just satisfied with only having a helpline number to call.

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